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Level 8

Audio Issue when upgraded to 9.2.0 on content with DRM (Smooth).

Upgraded two devices to 9.2.0 and content with DRM (Smooth) does not have audio.  HLS without DRM videos are playing ok with audio.  

Anyone else experience this?

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4 Replies
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Level 8

Re: Audio Issue when upgraded to 9.2.0 on content with DRM (Smooth).

Hi,

Can you share what devices you have?

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Level 8

Re: Audio Issue when upgraded to 9.2.0 on content with DRM (Smooth).

Hi, here are the two devices on our end.  The rest are with our customers.

4630X - Roku Premiere+ (9.2.0 build 4131-29)

4660X - Roku Ultra (9.2.0 build 4131-46)

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Level 8

Re: Audio Issue when upgraded to 9.2.0 on content with DRM (Smooth).

Hi,

We are dealing with Smooth streams as well. We have Playready drm. I checked on Roku Ultra 4640X 9.2 4131-29. No isse with audio. Also we did not get any feedback from our customers about broken sound.

I believe you have few options to debug:

1. errorStr, errorInfo produce any debug data

2. downloadedSegment you should check if you see SegType = 1 which is audio file. If you don't see it that means roku is not even downloading audio chunks, if you see it there might some decoding/sync issue.

3. availableAudioTracks, audioFormat are populated correctly?

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Level 8

Re: Audio Issue when upgraded to 9.2.0 on content with DRM (Smooth).

Hi, thank you for replying.  It's not really just the DRM, it's a particular coded combined with DRMed file.  I will check out the items you suggested, thank you.

 

VERSION

DRM

AUDIO CODEC

AUDIO ISSUE

Version 9.1.0.4919

NO DRM

AAC (HE-AAC/LC)

NO

 

WITH DRM

AAC (LC)

NO

 

WITH DRM

AAC (HE-AAC/LC)

NO

Version 9.2.0.4131

NO DRM

AAC (HE-AAC/LC)

NO

 

WITH DRM

AAC (LC)

NO

 

WITH DRM

AAC (HE-AAC/LC)

YES

NOTE:  DRM IS PLAYREADY

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