Roku Developer Program

[kstage]

Upgraded two devices to 9.2.0 and content with DRM (Smooth) does not have audio.  HLS without DRM videos are playing ok with audio.  

Anyone else experience this?

[bird3214]

Hi,

Can you share what devices you have?

[kstage]

Hi, here are the two devices on our end.  The rest are with our customers.

4630X - Roku Premiere+ (9.2.0 build 4131-29)

4660X - Roku Ultra (9.2.0 build 4131-46)

[bird3214]

Hi,

We are dealing with Smooth streams as well. We have Playready drm. I checked on Roku Ultra 4640X 9.2 4131-29. No isse with audio. Also we did not get any feedback from our customers about broken sound.

I believe you have few options to debug:

1. errorStr, errorInfo produce any debug data

2. downloadedSegment you should check if you see SegType = 1 which is audio file. If you don't see it that means roku is not even downloading audio chunks, if you see it there might some decoding/sync issue.

3. availableAudioTracks, audioFormat are populated correctly?

[kstage]

Hi, thank you for replying.  It's not really just the DRM, it's a particular coded combined with DRMed file.  I will check out the items you suggested, thank you.

VERSION	DRM	AUDIO CODEC	AUDIO ISSUE
Version 9.1.0.4919	NO DRM	AAC (HE-AAC/LC)	NO
	WITH DRM	AAC (LC)	NO
	WITH DRM	AAC (HE-AAC/LC)	NO
Version 9.2.0.4131	NO DRM	AAC (HE-AAC/LC)	NO
	WITH DRM	AAC (LC)	NO
	WITH DRM	AAC (HE-AAC/LC)	YES
NOTE:  DRM IS PLAYREADY