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volkswagon
Binge Watcher

roku remote not working properly

while I'm changing the channels sometimes working faster, I think it might be setup box problem give me any suggestions regarding this ... thanks advance

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5 REPLIES 5
atc98092
Community Streaming Expert

Re: roku remote not working properly

Sorry VW. We need more information to provide any assistance. What model is your Roku, and which remote do you have? What exactly do you mean about changing channels? And mentioning a set top box does not help, since no Roku remote will control any set top box other than the Roku itself. The remote might be able to control the volume on a TV using either IR commands or HDMI CEC functionality. But we need to know exactly what you're trying to control and what it is or is not doing correctly. 

Dan

Roku Community Streaming Expert

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volkswagon
Binge Watcher

Re: roku remote not working properly

@atc98092 My roku voice remote not working sometimes it's annoying me, while I'm changing the channels or else streaming Netflix youtube remote not working properly sometimes I'm beating my remote Like EX

can you please tell me solution... and one more thing I'm recently purchased it  

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atc98092
Community Streaming Expert

Re: roku remote not working properly

Again, you're not providing details. What channel are you changing? Is this a Roku TV, and you're changing over the air channels? Different channels available within a channel such as Pluto TV, Fubo TV or The Roku Channel? Inside Netflix, what are you trying to do that the remote isn't working properly? I have no idea what you mean by beating your remote like EX. 

If it's a recent purchase (the remote, or the Roku itself with the remote?), then it should be covered under the Roku warranty. But they (Roku) will need to know your model and serial number.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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volkswagon
Binge Watcher

Re: roku remote not working properly

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atc98092
Community Streaming Expert

Re: roku remote not working properly

Sorry, that link doesn't work for me. It doesn't appear formatted correctly for something here on the forum. We still need the requested information to provide any assistance. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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