Remotes

[bescheibel]

I need help returning a remote purchased from Roku. Customer support gives me the following message: "Roku Support - Return/Replace We're sorry, but we were not able to pull the relevant details to process your RMA. Please Contact Support to start the RMA process." I have tried calling, emailing and chatting and no luck. Some one please help. I want to return this remote (by the way I ordered one remote and was sent 8!!!)

[RokuArjiemar]

Hi! @bescheibel,

A warm and enthusiastic welcome from the Roku Community!

Thank you for reaching out to us about your remote purchase. We're pleased to assist.

We have passed along your information to our Support team. They will reach out to assist you further.

Regards,

Arjiemar 

[bescheibel]

I haven't heard from them yet....

[RokuJohnB]

Hi @bescheibel,

Thank you for keeping us updated!
We apologize for the inconvenience. Can you please send us a private message here in the Roku Community since we want to take a closer look into this issue that you're having with the Roku remote?

We'll wait for your response, and we will continue to assist you further.

Thanks,

John

[bescheibel]

I do not see any way to send a private message. Please send info so I can send back my remotes for a refund. This is so frustrating. Please just email me privately. You have my information and my order # is 2000001828

[makaiguy]

@bescheibel-

To send private messages via this forum, click on the username at the top of an intended recipient's post, then click on the purple "Send this user a private message" button (on a narrow screen you may have to scroll down a ways to see the button).