Remotes

[dm_mute]

I purchased the wrong remote for my device. I need to return it and buy the correct remote. Each time I try to submit a ticket through the site I get the "Oops!" error message.

[RokuCarly]

We're grateful to have you here in the Roku Community, @dm_mute!

Thanks for bringing this to our attention. No worries! I'd be more than happy to assist you in sorting this out. 

Kindly check your inbox, as I will reach you via Private Message to gather further personal information, such as the order number and the email address used when placing the order. I will also coordinate this with our Support team for further assistance. 

In the meantime, your continuous patience and understanding as we work on this are highly appreciated. 

Best regards,
Carly

[janetG]

How do I return the wrong remote and get the correct one?

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @janetG!

Thank you for reaching out regarding your concern about wanting to return a remote purchased incorrectly. I'd be happy to help you with this.

If you ordered this directly from the Roku website, I highly suggest visiting our support article about the step-by-step instructions for returns and warranty replacements. 

Note: The information in this article only applies in the United States to owners of products manufactured by Roku^®.

However, if you have purchased this Roku remote directly from a retail store, you may return it to them if it still covers the 30-day warranty. 

Furthermore, if you want to purchase the correct Roku remote, I highly suggest visiting our website, Roku Products | Accessories, and choosing your preferred remote. Details about its compatibility with various Roku streaming devices are also provided. 

Feel free to reach out if you need further help. I hope you find this information helpful!

Happy Streaming! 💜
Best regards,
Carly