Remotes

[mm999]

I keep having to turn off tv, unplug roku stick, then turn tv back on a few times until the other remote buttons finally work.

it has fresh batteries and I re-paired the remote.

do I need a new stick? Driving me crazy

[Tivoburkee]

How are you powering the Roku stick? By tv usb port or plugged into the wall? 

[mm999]

The Roku stick is plugged into the tv on one end and a power outlet on the other via a cord

[RokuArjiemar · Accepted solution]

Hello! @mm999,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about our Roku remote. We're pleased to assist.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

If you have a Roku Streaming Stick, review the tips below for improving the connection with your Roku voice remote.

• Use the advanced wireless receiver or long-range Wi-Fi receiver included with your Streaming Stick. The wireless receiver is part of the USB power cable that must be attached to your Roku Streaming Stick. It reduces wireless interference and allows your Roku Streaming Stick to connect to your wireless network.
• Install an HDMI® extension cable. When using a Streaming Stick that is connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. You can move your Streaming Stick by installing a free HDMI extender.

Some Roku voice remotes have the ability to control volume and power on your TV when using a Roku streaming player. Visit the article with instructions on how to set up your Roku voice remote to control your TV or how to fix TV control issues for more information.

For more additional information, please check it here: How to fix your Roku voice remote that is not working

Thanks,
Arjiemar