Remotes

[Pauletta]

Don’t order from them. They steal your money.

[RokuJechealR]

Hi @Pauletta,

Thanks for your first post, and welcome here in the Roku Community!

We understand that you are requesting a refund, and it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you. You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account; this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[Pauletta]

I’ve been calling for over a month.  You guys are a ripoff.

[RokuJechealR]

Hello @Pauletta,

We appreciate you for keeping us updated!

If you are already in touch with our Account-Billing team, we recommend continuing to work with them, as they would best assist you moving forward.

Thanks,

Chel