Remotes

[Pauletta]

Don’t order from them. They steal your money.

[RokuJechealR · Accepted solution]

Hi @Pauletta,

Thanks for your first post, and welcome here in the Roku Community!

We understand that you are requesting a refund, and it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you. You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account; this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[Pauletta]

I’ve been calling for over a month.  You guys are a ripoff.

[RokuJechealR]

Hello @Pauletta,

We appreciate you for keeping us updated!

If you are already in touch with our Account-Billing team, we recommend continuing to work with them, as they would best assist you moving forward.

Thanks,

Chel

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team