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sami14
Newbie

frozen floating Roku screen, not responding with remote

any way at all to talk to a human?!! I have restated and unplugged and re-plugged in all things related and screen is still frozen. 

I interrupted a restart video, and it locked up!!!

 

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RokuERey
Community Moderator
Community Moderator

Re: frozen floating Roku screen, not responding with remote

Hi @sami14,

Welcome to the Roku Community!

Thanks for reaching out, and we'd like to see more of what's going on here and see how we can get you up and running.

Could you tell us what Roku device you are using that has an issue? When did you start seeing the issue occur? Are you seeing an error message?

Once we have a clearer grasp of the situation, we'll be able to provide you with the appropriate next step.

Regards,

Rey

ERey.
Roku Community Moderator
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