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d5555
Reel Rookie

Dead Voice Remote (Roku Express 4K+)

Hi, I bought a Roku Express 4K+ 8 months ago and the voice remote has just stopped working. I tried changing the batteries and re-pairing, no luck. The light on the front doesn't light up even with new batteries.

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Dead Voice Remote (Roku Express 4K+)

@d5555-

Just to be sure... are the new batteries installed in the correct orientation?  There should be a diagram of which way they should be pointing in the battery compartment.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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d5555
Reel Rookie

Re: Dead Voice Remote (Roku Express 4K+)

  • They are installed correctly, yes.
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d5555
Reel Rookie

Re: Dead Voice Remote (Roku Express 4K+)

So, is Roku going to fix this for me? I need a replacement.

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renojim
Community Streaming Expert

Re: Dead Voice Remote (Roku Express 4K+)

@d5555, try support at https://support.roku.com/contactus or warranty returns at:

Step-by-step instructions for returns and warranty replacements | Official Roku Support

Note that any time you're asked for a serial number on any Roku website they want the serial number of the Roku device, not the remote.  You can find it displayed under Settings->System->About or under your linked devices at https://my.roku.com .  The number written on the device may not be reliable (it might be a Device ID).

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