Roku Community

d5555 · ‎08-04-2023

Hi, I bought a Roku Express 4K+ 8 months ago and the voice remote has just stopped working. I tried changing the batteries and re-pairing, no luck. The light on the front doesn't light up even with new batteries.

renojim · ‎08-07-2023

@d5555, try support at https://support.roku.com/contactus or warranty returns at:

Step-by-step instructions for returns and warranty replacements | Official Roku Support

Note that any time you're asked for a serial number on any Roku website they want the serial number of the Roku device, not the remote. You can find it displayed under Settings->System->About or under your linked devices at https://my.roku.com . The number written on the device may not be reliable (it might be a Device ID).

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makaiguy · ‎08-05-2023

@d5555-

Just to be sure... are the new batteries installed in the correct orientation? There should be a diagram of which way they should be pointing in the battery compartment.

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d5555 · ‎08-05-2023

They are installed correctly, yes.

d5555 · ‎08-07-2023

So, is Roku going to fix this for me? I need a replacement.

renojim · ‎08-07-2023

@d5555, try support at https://support.roku.com/contactus or warranty returns at:

Step-by-step instructions for returns and warranty replacements | Official Roku Support

Note that any time you're asked for a serial number on any Roku website they want the serial number of the Roku device, not the remote. You can find it displayed under Settings->System->About or under your linked devices at https://my.roku.com . The number written on the device may not be reliable (it might be a Device ID).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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