Remotes

[d37chevy]

I recently(Dec '21)  upgraded my remote to a voice remote pro. Now the volume button will not go down to increase volume.  Is this remote covered under warranty?  Is so how do I get it replaced.

[RokuDanny-R]

@d37chevy

Thanks for the post.

Who did you purchase the more from?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Jjrod619]

Hello @RokuDanny-R 

My Voice Remote Pro constantly looses connection to roku player. Have to use the connect/sync button on the back of the remote every few minutes (even if remote is fully charged).

Please have Support team contact so I can get a warranty replacement using my Device ID. The remote was purchased from Amazon in May 2021.

Thank you!!

[RokuMary-F]

Hi @Jjrod619,

Thanks for reaching out to the Roku Community. We'd like to check and try to help.

Have you tried running the steps on this link to get your remote back up and running? How to fix your Roku® voice or simple remote that is not working | Official Roku Support 

Can you also please provide the serial number/ Device ID of the Roku device that you are trying to connect to the Roku Voice Remote Pro?

Keep us posted and we'll continue assisting from there if needed.
 

Best regards,
Mary

[Jjrod619]

Hello, I tried the steps in the linked article, and they completed successfully, however the remote still lost connection again soon after. 

The Device ID of my Roku Ultra is:

CK4877324448

 I can't find an ID for the remote itself other than the MAC address displayed in the About screen for the remote, as I don't believe that I have the remote box anymore. The remote is model#RC538.

[RokuDanny-R]

@Jjrod619

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny