Remotes

[wateron]

Starting a couple weeks ago my 3 Roku remotes aren't working as they should. When watching a program the stop, fast forward functions don't work. I have to re-start the Roku to get them working again. Also when I do that the program I was watching doesn't go back to the position it was at, it goes back to the beginning. This is a real pain. This is not a battery problem as I have changed the batteries. Makes me want to dump Roku. Checked software and it's up to date.

[RokuTakashi]

Hi, @wateron 

Welcome!

I understand the issue you have encountered with the Roku remote that does not work correctly, and I'm here to gather more details to help you address the issue.

Share us with the details below...

• On what app/channel are you watching the program?
• Is this issue happening only with that specific app/channel, or does it occur across all apps?
• What specific Roku remote model are you having issues with?

I'll hope for your response.

Thanks,
Roku Community Team.

[wateron]

Roku Express 4K & occurs across all apps.

[RokuTakashi]

Thanks for the update, @wateron 

Let's perform some steps to troubleshoot the issue. 

Follow the steps below:

Restart your Roku Remote

• Reset your remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds.

Re-pair your Roku remote

• Set the Roku device in pairing mode, unplug it from the power outlet for 15 seconds, and plug it in again.
• Initiate pairing by pressing and holding the Back and Home/pairing buttons for 5 seconds.

Hope this helps!

Thanks,
Roku Community Team.

[wateron]

It appears this is only happening with the Xfinity Stream app. When it happens I have to unplug the Roku then plug it back in and then it works for awhile.