Starting a couple weeks ago my 3 Roku remotes aren't working as they should. When watching a program the stop, fast forward functions don't work. I have to re-start the Roku to get them working again. Also when I do that the program I was watching doesn't go back to the position it was at, it goes back to the beginning. This is a real pain. This is not a battery problem as I have changed the batteries. Makes me want to dump Roku. Checked software and it's up to date.
Hi, @wateron
Welcome!
I understand the issue you have encountered with the Roku remote that does not work correctly, and I'm here to gather more details to help you address the issue.
Share us with the details below...
I'll hope for your response.
Thanks,
Roku Community Team.
Roku Express 4K & occurs across all apps.
Thanks for the update, @wateron
Let's perform some steps to troubleshoot the issue.
Follow the steps below:
Restart your Roku Remote
Re-pair your Roku remote
Hope this helps!
Thanks,
Roku Community Team.
It appears this is only happening with the Xfinity Stream app. When it happens I have to unplug the Roku then plug it back in and then it works for awhile.