Remotes

[esagalyn]

Brand new streaming stick 4K. Wireless receiver is plugged in properly to HDMI (this is my second streaming stick for the second tv so I know how to set up.) Starts to set up language and then this error message pops up - can never get past setting a language. Seems others have had this problem and were sent a new receiver.

[RokuDanny-R]

@esagalyn

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[pg22]

I am having the same problem. Everything is connected properly and tightly. Keeps telling me to plug in the wireless receiver.

[Tivoburkee]

@pg22 

The usb does it have a bump in it? Thats the long-range wireless receiver, it is what the remote and internet communicate with, you can't use a regular usb it has to be the one supplied.