We're grateful for your first post here in the Roku Community, @redbelly!
Thank you for letting us know about this. Rest assured that we will help you utilize your physical Roku remote effectively.
Kindly provide us with additional information such as follows:
- What specific Roku device is this? Also, is this the remote that came with this device?
- Is this your first time pairing and activating your device?
- Can you control your Home screen other than by trying to enter your Wi-Fi password?
- Can you see any blinking lights when you press random buttons on your remote?
Once we have additional information on your concern, we can assess your situation better and provide you with the most accurate resolution.
We'll be looking forward to your update!
Best regards,
Carly
Carly Y.
Roku Community Moderator
