Remotes

[RokuMary-F]

Hi @Kobeng,

Welcome to the Roku Community!

Thanks for reaching out regarding the battery drain issue you are experiencing.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Keep us posted with the details.
 

Best regards,
Mary

[RokuMary-F]

Hi @TAitchis,

Welcome to the Roku Community!

We appreciate your patience regarding this matter. I understand that you are experiencing a battery drain issue with your Roku Streaming stick 3800x.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here

For more information about our device warranty, visit our Support page here: Player warranty and license agreement 

If you need further assistance, feel free to contact Roku support or keep us posted here.
 

Best regards,
Mary

[rckola23]

Both Roku's i've purchased have done this (drain remote battery) i've just dealt with it and replaced batteries very often. I tried factory reset, etc. This is the response we get? Buy another remote? Can you send me another remote for my latest device please? 

That's some **bleep**, should be a factory recall or something to help your customers. Clearly it's an issue with the device Roku sold to it's customers. Cant believe where customer service has gone. 

I paid for 2 streaming sticks and both have the issue, over 2 years dealing with it. Find this thread and see all these other people reporting the same issue. Send us a new remote, you have my 2 serials registered please. It wasnt out of warranty when this issue was happening. Sorry I didnt bother Roku and just dealt with it thinking I was doing something wrong or falling asleep on it, IDK. 😞 Turrible 

[RokuMary-F]

Hi @dixie_triscuit,

Thanks for reaching out regarding the remote battery issue you are experiencing.

Can you please provide the serial number/device ID on your Roku device?

Keep us posted with the details. I'll be able to assist you further from there.
 

Best regards,
Mary

[bwalker478]

I am having the same issue with my roku streaming stick 3810R. Every two weeks I have to change the batteries because they are completely drained.

[Sana]

They are ridiculous! They should be replacing the defective remotes for free and giving us money back for all the extra battery expenses incurred. 

[Sana]

We need to start posting honest reviews on the websites we bought them from. I posted on Amazon about the battery derange issues. People need to be aware of the issues with the product before they buy it! 

[RokuKariza-D]

@bwalker478 @Sana

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[Sana]

Hello, @RokuKariza-D 

Serial number: X017006F5NSN

Model Number: 3820X 

[RokuKariza-D]

@Sana

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza