Remotes

[Brad29067]

Remote battery drain.  [personal information]

SN YH0083876874

Thanks in advance

[eaglelake]

4800x

serial #x01000aspynv

software:  10.5.0  build  4208-c2

[ZillaGod65]

I am having the same issue. How does this get resolved? I reset the Roku to factory settings, installed new batteries and 2 days later they’re dead. This is kinda ridiculous. 

[ZillaGod65]

Model 3941X

Serial # X016001G8CJ5

software 10.5.0 build 4208-CR

[RokuKariza-D]

@TE3 @KKnepper @LittleBlackDres @Brad29067

Thanks for the posts.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.

All the best,
Kariza

[RokuKariza-D]

@DawnC @ZillaGod65 

Thanks for bringing this to our attention.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[RokuKariza-D]

@eaglelake

We're here to help!

Could you tell us first specifically about the issue you're experiencing? I'll be able to further assist you from there. 

All the best,
Kariza

[eaglelake]

I’m finding when using the included private listening earpieces, that I get messages stating that the remote batteries need replacing, which is strange since I had just replaced the batteries. So is the remote defective and need to be replaced under warranty. I’ve only had  the remote about a month and don’t use very often. Please advise. 

[RokuKariza-D]

@eaglelake

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza