Remotes

[AZraine]

@RokuKariza-D 

I am having the same issues with the batteries in my remote as everyone else on this thread. I've already performed the system restart and brand new fresh batteries are reflected at 49%.
The serial number for my 3810X - Roku Streaming Stick+ is YHN00GY426994.
Thank you in advance for any assistance.

[RokuKariza-D]

Hey @AZraine

Thanks for letting us know all that you've done.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Tk7]

My duaghters goes through batteries in a day sometimes. What can be done to fix this?

[RokuKariza-D]

Hi @Tk7

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We'd like to know more about how we can help.

All the best,
Kariza

[Tk7]

The serial number is yh009v643305. She will put fresh batteries in and they are dead within 1 or 2 days usually. 

[RokuKariza-D]

@Tk7

Thanks for the reply.

For your Roku Streaming Stick+ (3810RW), we've released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart.

After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. 

Please keep us updated!

All the best,
Kariza

[jlamm_TX]

My ROKU Smart Sound Bar remote is going through batteries at least once a week. I have seen many people expressing the same frustration but have not seen any solutions. RokuDanny-R responded in February 2021 that the engineering team was working on it but have not seen any result of their investigation.

Should I just return my Sound Bar and get a new one? Has anyone had any luck getting a different sound bar where the remote does not drain the batteries or is this a problem with ALL ROKU Smart Sound Bars?

Jim Lamm

[RokuKariza-D]

Hey @jlamm_TX

Thanks for reaching out here in the Community!

Please reply here with the serial number of your Roku Soundbar associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[br9young]

Roku Streaming Stick 3800X.  S/N YF00AL970801.  Software ver. 10.0.0 build 4209-55

I've done a system restart.

[RokuKariza-D]

Hello @br9young

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza