Remotes

[RokuKariza-D]

Hello @wildcatterp

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About or at the back of the player itself. I'll be able to further assist you from there.

All the best,
Kariza

[wildcatterp]

Serial #: YF003W855851

[RokuKariza-D]

@wildcatterp

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[jocia]

I’m having the same problem with the remote. It wouldn’t work and I noticed a static/high-pitched sound. I replaced the batteries and it worked for one day and now it will not work again. I cannot get the TV to turn on or do anything. How do I fix this issue?

[RokuKariza-D]

Hi @jocia

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

All the best,
Kariza

[jocia]

KWA03D849349

[RokuKariza-D]

@jocia

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[Mutantlittleman]

Beating a dead horse here it seems but mine just started this as well.

Here's the info YH004Y575640

[RokuKariza-D]

@Mutantlittleman

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[dan007s]

Mine just started doing this as well.  SN: CK3796493770