Remotes

[negladiator]

I am having the exact same issue. This is no longer your environmental issue. It's a bug.

[RokuJohnB]

Hi @negladiator,

Warm greetings from the Roku Community!
We will be more than happy to take a closer look at this issue. May we know if you're seeing a stuck button on your Roku remote? What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John

[negladiator]

My troubleshooting:

Turned on TV with physical remote.

Volume started going up to 100 with the white light at the bottom of the TV blinking.

Removed the batteries from the physical remote.

Volume still receiving radio or optical signal for volume to go up.

Was able to lower volume briefly with virtual remote with Roku app.

But then went back up on its own.

Also pressing the volume down under the TV and the volume up, sometimes stopped the behavior.

The exact behavior is as if a remote signal is stuck on volume up. 

Factory reset.  Nothing happened.

Unplugged for 1 minute and connected.  Nothing.

I checked the buttons underneath the TV behind the RF light and they are not stuck.

[RokuTakashi]

Thanks for keeping us posted, @negladiator

We'd like to look into this issue and we'll need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further.

All the best,
Kash