Remotes

[ButchieBoy4]

I see this issue reported 4 years ago with no solution but nothing recent.  Voice command immediately gives error "Something went wrong. Try again."  Tried rebooting remote, rebooting device, re-pairing.  Help!

[Marziss]

Same problem spent 2 hours with TLC TV ......HAD TO DO A FACTORY RESET IT WORKED!! PAIN IN THE **bleep** ...MAKE SURE YOU HAVE ALL YOUR USER AND PASSWORDS FOR ALL YOUR APPS GOOD LUCK

[ebustos]

Having exact issue with voice command after ongoing attempts. Also looking at multiple YouTube troubleshooting videos. Ideas? The "Something went wrong--try again later" error message has been continuous for over a week. All ideas welcome!

[RokuERey]

Greetings Community users,

Thanks for reaching us here in the Roku Community!

We can see that you're having some trouble with the Roku voice command feature, and we appreciate the troubleshooting steps you've taken so far. Let us know if the problem still occurs when using the voice feature with the Roku mobile app you can refer to our support page here on how to use the Roku mobile app to control your streaming device, and be sure to provide us with the details when you get back to us.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Roku remote model.

Once we have the information available, we'll be able to forward this over to the appropriate Roku team for further investigation.

Thanks,
Rey

[EllisDen]

The mobile app voice command is working. It is an issue with the voice remote.

device model - TCL 43S425

 serial number - X000006M6P9T

device ID - S038T05M6P9T

software OS/version - 13.0.0 - Build 25062-93

Tracker ID - ID 9T-263-228

VOICE REMOTE INFO

NAME - VOICE REMOTE PRO

MODEL - RC701

FIRMWARE - RTN.4246

VOICE CAPTURE FW - EN-US, 0024

[RokuCarly]

Thank you for providing us with the requested details, @EllisDen.

Rest assured that your device is included in the ongoing investigation. In the meantime, I will coordinate this with the team for additional reinforcement. With this, I will send you a Private Message for further assistance. 

Your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[capone20]

I have the same problem with the voice remote, It worked fine until the last update

[EllisDen]

I have not received a private message from you