A warm welcome here in the Roku Community, @Mbtb!
We appreciate you letting us know about this. Rest assured that we will help you find the best resolution possible.
Kindly provide us with additional information such as follows:
- What specific Roku device is this remote currently paired to?
- Is this the remote that came with it? If not, what is the model of this remote? (e.g Roku Voice Remote, Roku Voice Remote Pro, or Roku Voice Remote Pro (2nd edition))
In the meantime, we appreciate the efforts you've taken in trying to troubleshoot this remote.
We'll be looking forward to your response.
Best regards,
Carly
Carly Y.
Roku Community Moderator
