Thanks for the reply.
I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
All the best,
Thanks for posting in the Roku Community!
We appreciate your patience regarding this matter. I understand that your Roku Voice remote Pro is not charging and not turning on. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Keep us posted with the details.
I’m having the same issue with my Roku voice remote purchased on Amazon December, 2021. I’ve tried all the troubleshooting recommendations but it won’t charge. Serial number is X017009LA7Y8. I need the remote replaced.
I have enjoyed my Pro for 9 months went to charge. It Stopped I have tried every thing. the 15 sec and all I have read on help site SKU#RCSO1RW/ on Box 2961000460 Can you Please Help How to or Replace' Thank You Ron Williams [personal information].