Remotes

[dnooch49]

I've had my voice remote pro on the charger for the last 3 days. The status light won't blink while charging(even with the original charger) and the only time the light comes on, is when I hold the reset button for 20 seconds, it will blink 5 times then I try to pair it again with my tv, the status light doesn't turn on to pair it. The tv settings can't find it at all. The model number is RC-MCI

[renojim]

There seem to be quite a few people with voice remotes that won't charge.  Maybe @RokuMary-F can offer some assistance.

[RokuMary-F]

Hi @dnooch49,

Thanks for posting in the Roku Community!

We're sorry to hear that you're having this experience. If the issue still persists with your Roku remote, kindly provide the serial number/device ID of the Roku device that is paired with the remote.

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary