Remotes

[FTrout]

This been a while, and no working solution has been provided.

The conclusion is

• The voice remote pro (RCS01R) cannot be paired with a Roku Express 3930x that has been reset. If you do not still have the original factory paired remote it came with, a Roku express is a dead unit after you pressed the reset button, The Voice Remote Pro is not compatible, and you won’t be able to pass the language screen.

This is the end of the road.

[RokuJohnB]

Hi @FTrout,

Thank you for posting here in the Roku Community!

We know how important it is to have a functionable Roku remote when using our Roku devices. Help is here, but we will need to gather more information. Is this the original Roku remote, along with the Roku Express? When and where did you purchase this Roku Voice Pro Remote?

We'll wait for your response.

Thanks,

John

[FTrout]

It 's all in the previous post. No, I don't have the original remote that came with the Express, so I bought the Pro from BestBuy. But they can't be paired.  There are only 2 possibilities :

• They aren't compatible in the first place and it will never work (most obvious possibility) 
• The brand new remote is defective 

[RokuJohnB]

Hi @FTrout,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further. We suggest that you may need to return the Roku Voice Remote Pro and ask for a replacement for a Roku simple remote.

If you need anything else, please let us know.

Best regards,

John