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KimberlyC4
Newbie

Can’t connect remote after Factory Reset

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I factory reset my Hisense ruko tv and I’m stuck on let’s get started my remote will not pair I need help

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RokuJohnB
Community Moderator
Community Moderator

Re: Can’t connect remote after Factory Reset

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Hi @KimberlyC4,

Welcome to the Roku Community!

We understand you're having a problem with the Roku remote since it will not pair. We're happy to assist you further. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.

We hope this helps.

All the best,

John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Can’t connect remote after Factory Reset

Jump to solution

Hi @KimberlyC4,

Welcome to the Roku Community!

We understand you're having a problem with the Roku remote since it will not pair. We're happy to assist you further. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.

We hope this helps.

All the best,

John

John
Roku Community Moderator
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