Remotes

[Shashwats89]

What’s the resolution for this issue. It keeps happening to my device too. It’s very annoying. 

[RokuERey]

Hi @Shashwats89,

We appreciate your first post here in the Roku Community!

Thanks for connecting with us and letting us know about this remote issue. We're happy to help.

Tell us more...

• When did you start seeing the issue occur?
• How long have you been using this remote?
• What troubleshooting steps have been taken so far?

Share with us more information about this so that we can further assist you.

Thanks,
Rey

[Shashwats89]

This issue started about a week ago.

I had this TV and Remote for about a year now.

For troubleshooting: 

1. Restarting the TV

2. Then restarting TV and removing Batteries from remote.

3. Disconnecting and Reconnecting the Remote with TV. 

[RokuERey]

@Shashwats89,

Thanks for the update and for sharing additional information about this.

Could you share with us the serial number of the Roku TV where it's paired? This can be found by navigating to Settings>>System>>About.

Please keep us posted!

Thanks,
Rey

[Shashwats89]

The serial number of the device is : X01300NVSKDJ

It's a Hisense TV.

[RokuERey]

@Shashwats89,

Thank you for the quick response!

In addition, please also share with us the current OS version of the Roku TV?

Thanks,
Rey

[Shashwats89]

The Software version listed is : 12.5.5 build 4174-CH

[RokuERey]

@Shashwats89,

We're sorry for not getting back to you sooner and we appreciate the update.

We'll share this over to the right team and we'll make sure to flag you back once we have an update available.

Thanks,
Rey

[Ahslan]

I ended up giving up and bought two new Roku Voice Remote Pros. Was gonna switch to Google TVs to try them out but figured I'd stay with Roku for now since I really do like their interface. If the new remotes start giving me problems, I'll definitely jump ship.