Remotes

[GIT]

I'm using a streaming stick that plugs into a USB.

Troubleshooting:

1. I switched out the problem streaming stick (#1) with other working streaming sticks. 
2. The Green light on the remote for streaming stick #1 will not come on. I've added new batteries
3. I have more than one streaming stick for years so I'm very familiar with how they work.
4. I've also ruled out the TV. Other streaming sticks work on the same TV.

Thanks!

[RokuERey]

Hi @GIT,

We really do appreciate you keeping us posted and providing specific details about this.

Could you tell us if this is the remote included with your Roku device?

Keep us posted!

Thanks

[GIT]

Yes it is the remote that came with the stick. 

[GIT]

Yes it is the remote that came with the stick.

[RokuERey]

Hi @GIT,

Thanks for the update!

We'll have this case passed along to our Support team for further assistance. Please keep an eye on your email address, as they will be reaching you from there.

Just don't hesitate to get back to us if you still need a hand or anything else that we can do to further assist you.

Warm regards,

Rey

[GIT]

Hello - It has been a week and I have not heard from from the Support Team. How long does this take? We need to use the TV.  Thanks!