Remotes

[hmw1991]

Our one Voice Remote Pro refuses to charge. It pops up on the screen twith the 0% battery icon when plugged in, and the green charging indicator light blinks, but it never goes above 0% and only works when plugged in.

We've tried rebooting the remote by holding the sync button for 20 seconds (or longer), rebooting the Roku device, unpairing and repairing (while plugged in), and turning off the Voice switch to conserve battery. Tried different charging cords, power bricks, and outlets. This last time, we left it on the charger for 2 days and it still said 0%.

Any advice?

[RokuTakashi]

Hi, @hmw1991 

Welcome!

I understand the issue you've encountered with the Roku Voice Remote Pro, and I'd like to gather additional details.

Share us with the information below:

• What specific Roku remote model you are having issues with?
• When did you first experience the issue?
• How long do you usually charge the remote?

Keep us posted.

thanks.
Roku Community Team.