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matthanes
Reel Rookie

Voice Remote Pro Stopped Working

The support site does not have a way to initiate a warranty replacement for a defective Voice Remote Pro that I bought in August 2021. The support site asks for a serial number but there is no serial number on the remote. The remote will not charge anymore and only works when plugged in. The Serial number of my device associated with the remote is X00300TYKKV9

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8 REPLIES 8
TrooperDada326
Roku Guru

Re: Voice Remote Pro Stopped Working

Can you elaborate on stopped working? I have 2 Roku Voice Remote Pros. Both work excellent. Battery lasts about 3 months on a full charge. Where did you buy your remote from? The serial number can be found in your Roku system settings under remote about. Use the remote that came with your device to get it 

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matthanes
Reel Rookie

Re: Voice Remote Pro Stopped Working

I'm really happy that yours is working. As I elaborated in my post, it will not charge and will only work when plugged in. I will attempt to get the serial number from the settings as you described.

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TrooperDada326
Roku Guru

Re: Voice Remote Pro Stopped Working

Where did you purchase it from? I got both of mine off Amazon 

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renojim
Community Streaming Expert

Re: Voice Remote Pro Stopped Working

@matthanes, you can try using the serial number of the Roku device on the warranty return page.  If that doesn't get you anywhere, try using https://support.roku.com/contactus/ and use Billing, Other as your selections.

Roku Community Streaming Expert

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TrooperDada326
Roku Guru

Re: Voice Remote Pro Stopped Working

This is a rechargeable remote. No removable battery tray

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makaiguy
Community Streaming Expert

Re: Voice Remote Pro Stopped Working

@matthanes-

The Voice Remote Pro that came with my Streaming Stick 4K+ has only been in use since 30 December 2021, and so far it charging well.

But there have been numerous reports here of VR Pros that have stopped taking a charge.  In previous posts, Roku personnel have said to use the Serial number from the connected Roku device when making warranty claims on Voice Remotes.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Tivoburkee
Community Streaming Expert

Re: Voice Remote Pro Stopped Working

My December 3821 4K+ came with a bad remote, the pairing button was pushed in as far as it could go, out of the box, and it paired to closest Roku when I first charged it. So they had me use the sn from the 3821 stick, even though they only replaced the remote. 

 

Edmund
Roku Community Streaming Expert

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RokuMary-F
Community Moderator
Community Moderator

Re: Voice Remote Pro Stopped Working

Hi @matthanes,

Saw your post!

I'm sorry to hear about the issue you're running into but not to worry, I have passed along your information to our Support team. They will follow up and assist you.

If you have any other questions or concerns, please let us know.

 

Best regards,
Mary

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