Remotes

[Clovis]

I keep trying to order the hdmi extender but it will not let me order. Terrible service 

[cbla]

I am having the same issue.  We have had our streaming stick for a couple of years now.  Since the beginning the remote works, then it doesn't.  We have tried restarting, changing batteries, re-pairing to no avail.  Regardless of which browser I use, I cannot order the HDMI extender.  I am entering the serial number on the back of the stick.  I am entering 0 and not O.  Also, the stick gets extremely hot.  Seems like the HDMI extender is worth a shot if I can only get one.

[RokuMary-F]

Hi @cbla,

Thanks for posting in the Roku Community! I'd be happy to take a closer look to see how we can help.

Could you please provide us the serial number of your Roku device by going to Settings > System > About.

Please let us know and we'll continue assisting you from there.

Many thanks,
Mary

[Zwiesler87]

I filled out all the boxes to receive the free HDMI extender. When I click on the 'Continue' button nothing happens. I've tried through my phone, Google Chrome, and Microsoft Edge. The 'Continue' button won't work for any of them. I have triple and quadruple checked that every field is entered correctly.

[RokuMary-F]

Hi @Zwiesler87,

Thanks for posting in the Roku Community! I'd be happy to take a closer look to see how we can help.

Could you please provide the serial number and model number of your Roku device by going to Settings > System > About.

Please keep us posted and we'll continue assisting you from there!

Regards,
Mary

[Zwiesler87]

@RokuMary-F 

The serial number is C13958951594.

Thanks!

[RokuMary-F]

Hi @Zwiesler87,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Many thanks,
Mary

[3255]

I have filled out the form in order to receive the free extender for the roku streaming plus many times, only to have the site unresponsive when I clicked submit.  The page is unresponsive. Can anyone tell me where to get the extender?  Is there another page that I should be utilizing to order the free extender? 

Thanks, 

[Skrap]

I am having the same issue>  I have checked and double checked to be sure everything is correct and it will not let me continue to place order.

[RokuMary-F]

Hi @3255 @Skrap,

Welcome to the Roku Community! We appreciate your patience regarding this matter.

Please provide us with the serial number/device id of the Roku device from Settings>System>About.

Please keep us posted and we'll continue assisting you from there!

Kind regards.
Mary