Remotes

[RokuMary-F]

Hi @bmangia1,

We appreciate your post.

If you are unable to resolve the issue, please provide us with the serial number/device id of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks for your patience regarding this issue.

Regards,
Mary

[Knuckles_P]

I have a 3800X streaming stick. I have entered in all the required fields on the form, including the serial number, and clicking on "continue" doesn't do anything. Please let me know how to fix this issue.

I have turned my adblock off, entered in the serial number in the serial number box along with putting in the device ID in the serial number box in case it was mislabeled, but it also doesn't give any response.

[RokuMary-F]

Hi @Knuckles_P,

Thanks for posting in the Roku Community!

I understand that you are unable to claim the free HDMI cable.

Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access https://my.roku.com/HDMI? Do you have a computer you can access the website with?

If you are still having any issues with claiming for the free HDMI after following these steps, please provide the serial number of your Roku device so we can assist further.

Please keep us posted.

Many thanks,
Mary

[Knuckles_P]

@RokuMary-F

I have cleared my cache and tried in both Firefox and Chrome, and the page still will not respond to clicking on "submit."

My serial number is yf007a056014.

[RokuMary-F]

Hi @Knuckles_P,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.

Thanks,
Mary

[5457]

I’ve been trying to order the HDMI extender and cannot get past the first page.  Selecting the “continue” button does not get me to a next page.

[THIJ]

Add me to the list of your customers who are unable to order the free HDMI extender cable due to the page not responding when I click the Continue button. Neither the computer nor my iPhone respond to my clicking or tapping the Continue button.  The ROKU Streaming Stick+ does not fit in the back of my Haier TV so I am unable to use the ROKU.  My SN from the back of the stick is: 22512C586500.

Thank you for your help,

T

[cagney]

I need to obtain the free HDMI extender to connect my Roku to my Samsung TV. I have filled out the form, completing the necessary questions but when I hit "continue" nothing happens. I have tried this using several browsers.

[RokuKariza-D]

Hey @cagney

Thanks for letting us know about the issue you're experiencing. 

For us to help you out, please reply here with the serial number of your Roku device. You can view it by navigating to Settings > System > About.

All the best,
Kariza

[susied]

I filled out the page requesting the free hdmi extender.  Hit continue, and noting happens.