So, Roku is maybe listening to this thread and bringing the problems to development and doesn't want to directly admit it, but my remote is randomly working again. It doesn't appear as though anything has changed in the software, however (scary if you ask me - we need transparency in release notes for changes).
It would be great to get a response straight from Roku if they fixed my particular issue because leaving customers in the dark is definitely not cool. I also wish Roku had a way to get in touch with them without having a forum which is very anonymous for them, but frustrating for the consumer. But, maybe I'm expecting too much, I work in enterprise IT and I would throw an absolute fit if I couldn't get in touch with support on a product that we have.
I would love to see the Roku have a feature - are you having a problem controlling your TV - choose this option and your Roku will put in a ticket with us so we can fix the issue. Roku obviously has our email on file - and I would love for them to put a face to their support where needed. This seems like serious enough of an issue to warranty it.
As a reminder, I posted about having an Affinity TV wired to a Roku Ultra with a brand new remote. The new remote refused to control the TV. It kept seeing it as the wrong brand and wouldn't give me an option to select the brand.
This is still a very active thread and I'm going to mute the responses going forward because now that my remote is working, I don't care as much.
If I disabled CEC, I could prevent it from incorrectly detecting the brand, but the Roku still wouldn't let me choose the brand. That should have been enough to tell the Roku to let me select the TV brand, but it wasn't. Thanks for fixing my product.
