Remotes

[VAR]

It’s going on  for months now that seems they’re in process of destroying their business

[VAR]

It seems they continue to make changes that ends up doing more damage

[VAR]

They’re just getting in deeper and deeper 

this problem is spreading

[VAR]

That happened with one of my Vizio TVs in May and it seems they’re ignoring the problem

the silence is deafening 

[Robert1021]

Im still waiting to hear back from ROKU Danny - I sent him a direct message couple weeks ago - crickets!  My tv was working fine prior to update so comments about my tv being too old/not supported do not hold water since it worked fine prior to update.  Perhaps they need to pay their offshore programmers more than 4 dollars and hour to code lololol.  Since its a ROKU express its not hard at all to switch out to google for better functionality on Aelxa as well.  I have a new TCL TOKU 55 with zero problems on the remote - interesting....

Robert

[VAR]

Don’t bother waiting 

I’ve sent emails to customers service and their response was minimal and know silent 

my wife is considering to start changing our streaming devices 1 at a time (we currently have 7 in 2 locations and so far our problems are with 1 tv)

[VAR]

This morning I sent another email to customer support requesting warranty  info for my newly purchased RC399 voice remote that no longer performs as designed all due to the update to ver 10.0.0

im fed up with their silence

my issues go back to May I gave them all the info they wanted I rebooted a hundred times I followed their suggests dozens of times , the update created a issue where my Vizio TV is now an unrecognized brand and we get silence 🤔

[VAR]

Send it back if it’s still under warranty 

[Lzodrow]

I have a TCL 32" Class HD Roku Smart TV purchased 11/16/20 & a Roku Ultra Streaming Media Player HD 4K HDR Dolby Vision purchased 6/24/21.  I just lost the ability to control the volume both with the remote and the app tonight.

Device ID: So2A211GYWAN

Software version: 10.0.0     build 4209-C2

TV - TCL YK00SY635072

I've done all the troubleshooting; besides not being able to control the volume it works fine.

Lisa

[Rferguson7498]

I haven’t been able to control TV volume and power since the beginning of all this problems with that first update. It was working great before that update a few months ago. I have tried all the solutions and still nothing. I have a Polaroid TV but it says my Sansui TV may not be able to pair with Roku….but it did before. 
my info:

Device ID: CS3951636503

software version: 10.0 build 4209-46

TV: Polaroid 32 inch