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knn9413
Reel Rookie

Remote pairing not working after battery change

I changed the batteries on both my Roku's yesterday (talk about coincidences) and after trying multiple solutions listed, both of them continue to be frozen on the pairing screen. I see the light blinking on Roku, but I am unable to pair the remote in both cases. One of them is a fairly new one that I bought in November. I have tried the soft and hard resets on both, tried replacing the batteries and all the other solutions that people/moderators have given here.

1. Model  3820X - serial number S08Y41962H4M

2. Model 3810X - serial number 21505C228740

Thanks

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5 REPLIES 5
Streamer317
Roku Guru

Re: Remote pairing not working after battery change

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renojim
Community Streaming Expert

Re: Remote pairing not working after battery change

@knn9413, you say you see the light blinking on the Roku, but do you see the light blinking on the remote?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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knn9413
Reel Rookie

Re: Remote pairing not working after battery change

I see the light blinking on the Roku but not the remote. Tried it multiple times, removed battery, replaced everything

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knn9413
Reel Rookie

Re: Remote pairing not working after battery change

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RokuKariza-D
Roku Guru

Re: Remote pairing not working after battery change

Hello @knn9413

Thanks for bringing this to our attention.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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