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keh
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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WATCH OUT!!!!!!!   I updated 1 of my TVs (Dynex) and the problems were resolved. BUT... My Sony Bravia TV now DOES NOT HAVE SOUND AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Roku:   PLEASE GET ON THIS ASAP AND CORRECT THIS FIX!!!  Bad enough that I had to use 2 remotes to work power, sound, and the Roku device.  GIVE ME BACK MY SOUND!!!!!

keh
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Not only did the "fix" not fix the problem....now I have NO SOUND AT ALL from my Sony Bravia TV!!!!

keh
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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EVERYBODY:   DON'T use this Update!!!  I now have NO SOUND on my TV!!

Old-Bill
Roku Guru

Re: Roku's response to complaints of remotes no longer pairing with TVs

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And . . . we're still waiting for a response from Roku. Can't they at least say: "We're working on it. Sorry for the inconvenience. But we're learning an important lesson regarding customer service." Or, are they stuck at "No news is good news"?

Osugrad85
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Glad to hear that ktimbers and susanle59 got their volume control to work. I tried the same steps and initially it appeared to work for me too (restore volume control function).  But when I waited a few more minutes and again tried to control my volume, the behavior went right back to what I described in detail in my earlier post … 15 second delay before volume control appears and it only remains active for about 5 seconds before disappearing (regardless of whether I am still adjusting the volume), then it appears again after 15 more seconds, etc.  

Sure wish Roku cared enough about their customers (and their product) to respond on this thread (which I believe they created!).  I own three Roku devices and a Roku TV, along with lots of remotes that USED TO WORK.  If I could, I would return them all for a refund and purchase another brand of streamer.  Based on this experience, I will NOT be recommending Roku to my friends and family (something that I used to do without hesitation).  This experience has revealed what a joke Roku support has become.

wmmcf
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Danny,

Still having the problem despite the fixes noted. The hardware/software information is as follows"

Roku Device Model #3810X

SN YH00A7983691

Devise ID 21304A983691

Software Version 10.0.0   Build 4198

Remote Model #  RC490

TV - Sharp LC-C3234U

 

Thanks for your help

 

VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Imforguns

hope that works 

it seems that only the device that I upgraded my remote in February ha giving this problem

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Kwollert
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Model: 4670X

Serial: YJ000W103262

Software Version: 10.0.0

Issue #: 62-210-242

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Rwhorf
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Issue I’d 45-210-248

 

nothing works

Jvj1283
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Because you guys told me my remote was broke and you wouldn’t replace it I have thrown it away and bought a boot leg remote I think you guys should give me a free remote knowing it was something wrong with you guys remote 

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