Remotes

[alycianicole]

Hello,

I am having a similar issue and I did what you stated above multiple times it has not fixed the problem. I have only had the Roku for about 6 weeks. Please help it is so frustrating that I cannot move to the right to click on the icons.

Thank you,

Alycia 

[GW54]

Thank you for sending out a replacement Roku. It works fine and hopefully will work for a long time.

[RokuEuniceL]

Hi @alycianicole,

Thank you for posting here in the Roku community!

We sincerely apologize for any inconvenience this may have caused you. We'll be glad to assist you with your Roku remote. To assist you in resolving the issue, we have sent you a private message via the Roku Community. Kindly check your inbox.

We look forward to hearing from you and looking closely into this issue. Thank you.

Kind regards,                                                                                                                                            Eunice

[RokuEuniceL]

Hi @GW54,

We appreciate you providing your feedback here in the Roku Community!

We always aim to provide our customers with the best streaming experience and convenience when using our services. If you need anything else, please let us know.

We hope you continue to enjoy using your Roku device.

Best regards,                                                                                                                                      Eunice

[Msiler]

I have already tried the reset instructions that have been described. However, the down and right button still do not work. It is a hardware, not software issue.

[RokuEuniceL]

Hi @Msiler,

We appreciate you sharing your problem here in our Roku Community!
We truly apologize for any inconvenience that you may have had. Help with your Roku remote will be provided with great pleasure. We have a private message for you on the Roku Community to help you fix the problem. Please check your inbox. 

We want to investigate this matter further and await your feedback.

Kind regards,
Eunice

[Jasongra]

I have had 2 sticks replaced in the last 6 months. I bought an ultra because frankly the streaming stick is prehaps roku`s worst device ever. I put the streaming stick into a tv that barely gets used. I would advise to never purchase a 4k streaming stick and if the third one breaks I am not going to bother. 

[Dorgfr]

My issue was resolved when they sent me another remote. 

[Dorgfr]

You are correct. My issue was resolved when they sent me another remote