Forum Discussion

here2there's avatar
here2there
Binge Watcher
3 years ago
Solved

TV Not Response To Asterisk Button

As of yesterday, TV is not responsive to remote control asterisk button only (I have 4 RCs and the TV is no longer responsive to that asterisk button on any of them. Was there a software update to cause this issue, or what ? Is ROKU going to correct it ? 

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi here2there,

    Thanks for posting in the Roku Community!

    We understand that you are reaching out regarding your remote not responding.

    As a first step, you try the steps below to help resolve the problem:

    • If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-insert them.
    • If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
    • If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

    If you still need help, please don't hesitate to keep us posted.

     

    Best regards,
    Mary

  • here2there's avatar
    here2there
    3 years ago
    • Hello Mary, I appreciate your quick contact to help, however the instructions provided didn't resolve the issue. Instead, I unplugged the Roku TV for about 2 minutes, during that time I held down the TV power button for about 1 minute. After that I plugged the TV into an electrical outlet, powered on TV, pressed the remote control Asterisk button and now the 'TV Settings' left sidebar is appearing again just like it should be. Thanks for your concern and willingness to help ! Good day, take care !
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Thank you for your post, windy2814!

    This valuable input will be very helpful for our community users who have the same issue. 

    We also add the following troubleshooting steps to assist you in resolving these remote issues:
    This should resolve the issue you are experiencing. If it is still unresolved, please reply, and we will assist you further.

    Thanks,
    Jharra

7 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi here2there,

    Thanks for posting in the Roku Community!

    We understand that you are reaching out regarding your remote not responding.

    As a first step, you try the steps below to help resolve the problem:

    • If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-insert them.
    • If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
    • If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

    If you still need help, please don't hesitate to keep us posted.

     

    Best regards,
    Mary

    • here2there's avatar
      here2there
      Binge Watcher
      3 years ago
      • Hello Mary, I appreciate your quick contact to help, however the instructions provided didn't resolve the issue. Instead, I unplugged the Roku TV for about 2 minutes, during that time I held down the TV power button for about 1 minute. After that I plugged the TV into an electrical outlet, powered on TV, pressed the remote control Asterisk button and now the 'TV Settings' left sidebar is appearing again just like it should be. Thanks for your concern and willingness to help ! Good day, take care !
      • Notone's avatar
        Notone
        Newbie
        3 years ago

        Thanks for adding your fix to community it work great on mine.

         

    • OuijaGG's avatar
      OuijaGG
      Newbie
      9 months ago

      They have had the exact problem for over 3 years now and all yall say is change batteries like people aren’t saying it dosent work on remote or app how about you look into the problem about how the button dosent work like everyone is telling you

       

  • windy2814's avatar
    windy2814
    Newbie
    11 months ago

    Needed to upload a software update.  Followed these instructions and This worked for me.  You can check it under Settings > System > Software update > Check Now.