Remotes

[here2there]

As of yesterday, TV is not responsive to remote control asterisk button only (I have 4 RCs and the TV is no longer responsive to that asterisk button on any of them. Was there a software update to cause this issue, or what ? Is ROKU going to correct it ? 

[RokuMary-F · Accepted solution]

Hi @here2there,

Thanks for posting in the Roku Community!

We understand that you are reaching out regarding your remote not responding.

As a first step, you try the steps below to help resolve the problem:

• If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-insert them.
• If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
• If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

If you still need help, please don't hesitate to keep us posted.

 

Best regards,
Mary

[here2there · Accepted solution]

• Hello Mary, I appreciate your quick contact to help, however the instructions provided didn't resolve the issue. Instead, I unplugged the Roku TV for about 2 minutes, during that time I held down the TV power button for about 1 minute. After that I plugged the TV into an electrical outlet, powered on TV, pressed the remote control Asterisk button and now the 'TV Settings' left sidebar is appearing again just like it should be. Thanks for your concern and willingness to help ! Good day, take care !

[Notone]

Thanks for adding your fix to community it work great on mine.

[imediadesign]

I did exactly this and it worked! Thanks! Roku should have posted this solution for a known issue but I'm glad somebody did.

[windy2814]

Needed to upload a software update.  Followed these instructions and This worked for me.  You can check it under Settings > System > Software update > Check Now.

[RokuJharra-Q · Accepted solution]

Thank you for your post, @windy2814!

This valuable input will be very helpful for our community users who have the same issue. 

We also add the following troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to fix your Roku voice remote that is not working.

This should resolve the issue you are experiencing. If it is still unresolved, please reply, and we will assist you further.

Thanks,
Jharra

[OuijaGG]

They have had the exact problem for over 3 years now and all yall say is change batteries like people aren’t saying it dosent work on remote or app how about you look into the problem about how the button dosent work like everyone is telling you