Remotes

[bumperb]

Streaming stick keeps overheating, we have added the extender and it is no help.  The TV is cool  and it is over an air conditioning vent so it is getting good air flow.  We have another stick and it does not do this.  Is this a safety issue?

[RokuDanny-R · Accepted solution]

@bumperb 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Danno777]

Is a Roku stick any more likely to overheat if the tv( the stick is plugged into) is left on(powered up) for long periods of time? By long I mean longer than 12-24 hours.

[bumperb]

It is hot even when the TV has been turned off all night. 

[Evesparadox]

My stick is overheating all the time. I noticed that the sound was also not syncing to the Actor's lips so I unplug my roku stick, cooled it down plugged it back in and the syncing issue was fixed but then, maybe an hour or 2 the stick is hot again. I can barely pull it off of the TV. To day I repeated the same thing I took the stick out,  cooled it down I put it back in the TV within 15 minutes the stick was hot again. So I have all these subscriptions and now I can't use my stick.

[RokuDanny-R]

@Evesparadox

Thanks for the post.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.

Thanks,
Danny

[Leighleigh613]

I am having the exact same issue, the extender let it go a little longer before overheating, but it is still happening. Hope you find a solution 

[RokuKariza-D]

Hi @Leighleigh613

Thanks for the post.

For clarification, are you still getting the overheating message often when you're using your Roku stick? If so, please reply here with the serial number of the affected device. It can be located in Settings > System > About.

Please keep us posted.

All the best,
Kariza

[Evesparadox]

Yeah I agree with you it does last a little bit longer but then overheats just like it did before, without the extender. I know that it's getting overheated when the  voices are not in sync with the mouths of the actors.

 It is very frustrating to have to unplug the stick and let it cool down about 10 minutes before you start to watch a movie. 

[RokuKariza-D]

Hey @Evesparadox

We're sorry to hear about the issue you're experiencing.

Have you tried all the suggestions in this Support article: What should I do if the red light is on or I see a “Your device is overheating” warning?

If yes and the issue persists, please reply here with the details I asked for above. 

We look forward to hearing from you soon.

All the best,
Kariza