Remotes

[azabor]

My streaming stick will not stay paired to the remote that came with the device and now I purchased a new remote thinking that was the problem and the same thing is happening. It pairs right away with no problem, but then within an hour or two has no communication With each other, I have to unplug the Roku device, plug it back in and the remote works again. This also works from the app on my phone. Same thing happens. Everything is up-to-date . Any ideas what is going on? Thanks 

[RokuJharra-Q · Accepted solution]

Hello @azabor,

Greetings from the Roku Community!

Thank you for sharing your post about the remote issues with the Roku streaming stick and the troubleshooting steps you've already tried. We'd like to assist you further with this issue.

Could you please try the recommended steps below?

Improve the connection with your Roku voice remote by following these steps:

• Use the advanced wireless receiver or long-range Wi-Fi receiver included with your Streaming Stick. The wireless receiver is part of the USB power cable that must be attached to your Roku Streaming Stick. It reduces wireless interference and allows your Roku Streaming Stick to connect to your wireless network.
• Install an HDMI® extension cable. When using a Streaming Stick that is connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. You can move your Streaming Stick by installing a free HDMI extender.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra