I have an older Roku, model 4660X, that the remote won't pair.
I've followed the steps multiple times (unplug device, remove batteries, plug in, add batteries, hold button). I've tried different variations. I was able to get the app to pair to the Roku and tried to pair through the settings, still no luck.
I haven't tried a factory reset - I read it doesn't seam to work and I'll loose all our apps and logins. Maybe recordings?
Suggestions? Sticking with a phone/app remote isn't feasible for the home setting we have.
That is the original model of remote for this Ultra. The rc-al4 remote has IR built in, when not paired to given Roku or if the Roku in unplugged it will emit IR Roku commands. Do you have another Roku close by that the remote is pairing to instead of the intended ultra?
Edmund Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.