Forum Discussion

franaiello's avatar
franaiello
Reel Rookie
9 months ago
Solved

Simple remote unable to detect streaming stick during setup

I have tried all of the 'how to fix your Roku' remote via (below) and clearly this remote is not communicating with the streaming stick.  Also tried fresh set of batteries, turning the streaming stic...
remotes
  • Emissary35's avatar
    Emissary35
    9 months ago

    Roku Sticks come with WiFi remotes that you pair. IF remotes won't work. Whatever remote you are using cannot be the one that came in the package. Unless you bought it used or replaced the original broken remote and ordered the wrong replacement.

     

    You should be using this: https://www.roku.com/products/accessories/roku-voice-remote

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
9 months ago

A simple Roku remote is an IR Infra-red remote which won't work at all on Roku Stick. The Stick has no IR sensor to accept IR commands. It only works with wifi Roku remotes. 

Emissary35's avatar
Emissary35
Roku Guru
9 months ago

Roku Sticks come with WiFi remotes that you pair. IF remotes won't work. Whatever remote you are using cannot be the one that came in the package. Unless you bought it used or replaced the original broken remote and ordered the wrong replacement.

 

You should be using this: https://www.roku.com/products/accessories/roku-voice-remote

  • franaiello's avatar
    franaiello
    Reel Rookie
    9 months ago

    Thanks for the response.  It has been so long since I purchased that streaming stick that might have been the case.  

    Either way both of you helped me to understand the issue.  

    I do have a Roku 4k device and was able to successfully use the other remote so thank you for both responses to my question.