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Scrolling, constant, remote won't work

My Roku was working fine last night, now today when I push the remote, the screen just scrolls endlessly. I have tried unplugging unit, replaced batteries in remote. Checked to make sure there were no buttons stuck on the remote, all to no avail. 

I can't contact anyone to find out how to get help. I don't know which model Express I have because my remote is not working. 


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Community Moderator
Community Moderator

Re: Scrolling, constant, remote won't work

Hello @7833.

Welcome and thank you for posting here at the Roku Community!

We regret to hear that you are having issues with your Roku remote but no worries, we're here to assist you with this.

Kindly provide us the serial number of your Roku streaming device.

We're looking forward to your response.



Carly Y.
Roku Community Moderator
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Streaming Star

Re: Scrolling, constant, remote won't work

This is not a new problem.  It happens randomly where a button "sticks" and you have to hit another button to stop it.


Roku has been plagued with flaky remote software for over 6 months now.  They just release another firmware version and it's STILL broken.

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