Remotes

[Fixedit]

Fixed it...Samsung TV volume/power button not working. Go to Samsung TV setting using the Samsung remote scroll to device setup. Look for the non cable box setting/ may say game console select it. A separate roku box should pop up and prompt you to use the roku remote- follow the prompts  to complete the setup for the volume and power buttons.

[RokuJharra-Q · Accepted solution]

Hi, @Fixedit welcome to the Roku Community!

We notice that you're having trouble with the power and volume buttons on your Roku remote, and we're here to assist you. To troubleshoot the issue and access the power and volume buttons on your Roku remote, simply follow these steps:

Once your Roku device is activated and set up, you can access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful detection of your TV's brand.

How to set up your voice remote after initial setup and activation:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE: 

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra

[Fixedit]

Must use the Samsung remote and ADD the device to the tv . Once added Samsung will pop up a Roku window to prompt you to walk through the steps of pairing the ROKU remote. 

[Patty1515]

We just got a new Roku Voice Remote to replace our older remote that was having difficulties reacting after many years of use. The new remote will power the TV and Roku Ultra on, but it will not power it off. The TV is a Samsung. I went through the setup using the "Can you hear the music" option and through all the choices, the music never turned off. We do use a Soundbar so not sure if that had anything to do with it. However, I can use the voice option and say, "Turn off system" and it turns the TV and the Roku off. The red "power" button does nothing, however it worked fine with our old remote. Is there something else we can do to get it to work? 

[Fixedit]

Have you used the samsung remote to add the device to the Samsung TV?

[Patty1515]

.

[Patty1515]

Ok. Now that I'm in here and I don't have to try signing in again (I hope), I'll try to reply again for the third time.

No. I'd have to look for the Samsung Remote, haven't used it since we got rid of cable years ago. 

That said, I find it odd the Voice Command will turn the TV off, but the button won't. Something's recognizing the remote. As far as volume and other features go, we don't use those because we have a soundbar with subwoofer and it probably won't control that in any case. 

Our old remote is exactly the same as this one except for different channel shorcuts, which we never used. The old one worked with the button, this one won't.  

[renojim]

@Patty1515, try setting up the remote for TV control again.  It will have the option for CEC or IR.  If the voice command can turn off the TV, CEC should work.  If the soundbar is connected via HDMI ARC, the volume buttons should also work.

How to set up your Roku voice remote to control your TV | Official Roku Support

[Fixedit]

Sorry to hear that.  I can only speak to what worked for me. I spent days of research plus a new 128 dollar roku device until I realized my device had to be programmed to my tv with my samsung remote. I kept the new device 😎 though. I like it's features.

[Juliesc]

Samsung TV, Roku ultra

We followed set up instructions and it controls the volume and channels, etc., But the power button does not work on the new remote. Roku voice remote for Roku players, Roku audio, and Roku TV (Official)

wondering if we need to return the remote or if there’s something else we could try. (We can ask the voice control button to power off And it works. We can also Hit the OK Button and it turns on the TV and Roku