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James47
Channel Surfer

Roku will not connect with NON=ROKU Soundbar

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I have posted a similar question previously but thought it deserves follow up. I recently obtained a Roku Ultra to use with my existing LG TV and Samsung Soundbar.  Several people have offered "fixes" for  my issue. Unfortunately none have solved my issue. I was just informed by Roku Customer Support that Roku does NOT have the capability to work with a NON-ROKU soundbar. I also just tried to reset up my Roku Ultra device. During the setup I read a statement that basically said ROKU cannot work with with other soundbars. I replaced a Firestick remote which easily connected to my LG TV and Samsung Soundbar. I'm shocked Roku does not have this ability. How disappointing!!

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Tivoburkee
Community Streaming Expert

Re: Roku will not connect with NON=ROKU Soundbar

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@James47 

 

It's not that the Soundbar is a non-Roku Soundbar why it doesn't work, the reason is your Soundbar is connected by optical cable, that's why it won't work. If it was connected via hdmi cable, a Roku remote would control the Tv volume by IR, and in turn the tv controls the Soundbar via CEC signal over the hdmi cable. Yes Firestick remotes can be programmed for audio devices directly, Roku remotes cannot. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Roku will not connect with NON=ROKU Soundbar

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@James47 

 

It's not that the Soundbar is a non-Roku Soundbar why it doesn't work, the reason is your Soundbar is connected by optical cable, that's why it won't work. If it was connected via hdmi cable, a Roku remote would control the Tv volume by IR, and in turn the tv controls the Soundbar via CEC signal over the hdmi cable. Yes Firestick remotes can be programmed for audio devices directly, Roku remotes cannot. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
James47
Channel Surfer

Re: Roku will not connect with NON=ROKU Soundbar

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Thank you for the response.  Can you please be more specific on the connections required? I am not very technical savvy so need all the support I can get.  My LG TV has several HDMI IN connections HDMI 1 is also ARC. My TV settings are as follows: TV Speaker-Off,  ARC mode -On. AV Sync - On.  My Samsung soundbar has an HDMI IN and HDMI OUT. The Roku streaming device only has an HDMI OUT. Can you provide the connections please. I believe you also mentioned CEC. I'm not sure what that is.  Thank you in advance.

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