Remotes

[Prosado13]

Same here. Feels like a recent update stated the issue with me. Roku Ultra.

[RokuJanadeeK]

Hi @Prosado13,

Thanks for letting us know.

May we know the serial number of the device where the remote is paired? Also, what OS version build does your device currently have? You can check it through Settings > System > About.

Please keep us updated.

Regards,
Janadee

[Prosado13]

Remote is paired. And out of nowhere it unpairs. Roku OS version is 12.5.0 build 4278-46.

[Prosado13]

Oopps! Forgot to give the serial number wich is YJ004M075906.

[RokuJohnB]

Hi @Prosado13,

Welcome to the Roku Community!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,

John