Remotes

[Raphaelfaria]

I have this stick for about 3 years, I didn’t use for about 1 year. When I tried to use again the remote does not work. I tried buying a new one and same behavior.

the stick boots but I can’t control. I tried to factory reset and now it shows the setup screen with the step to sync the remote.

any ideas on how to make my stick work again?

[renojim]

Are you using the USB cable that came with it with the "bump" in it?  The remote won't pair if that cable is missing or faulty.

[Raphaelfaria]

No, I’m not. I will try to find.

if I can’t find, what’s the alternative? Ia it easy/worth to buy a new roku cable?

[Tivoburkee]

You can buy it from Roku for $20:

USB Power Cable with Long-range Wi-Fi® Receiver | Roku

Only place to get it. 

[arinicole420]

Having the same.issue

Roku stick 3810x sn: C23796460526

With RC-AL2 remote

I've tried factory resetting remote, unplugging, new batteries, tried many methods of trying to get it to pair..and nothing.

I've tried pairing it close etc

I do have the USB cable with the bump in it as.well as the HDMI extender cable..I've tried with and without this cable, I've always tried hooked up to the cable w/bump. I've tried multiple power plugs, including a Roku power box, as well as other brands.with different amps..

I'm out of ideas.

Do u have any new ideas? Or how can I.get.a.replacement, or exchange?

Thank you