Remotes

[Erinangelab]

got the  4K streaming stick about two weeks ago. On initial set up it paired with my TV and had been working fine. It has suddenly stopped working, my television controls, power, power, and volume. My system is completely up-to-date. I have unplugged the Roku and also entered pairing mode on the remote and repaired to the Roku without success to work the television. How can I get my remote to work with my television again?

[renojim]

Go through the procedure under Settings->Remotes & devices->Remotes->[your remote]->Set up remote for TV control.

How to set up your Roku voice remote to control your TV | Official Roku Support

[Erinangelab]

Thank you for that but I have been through the settings and tried to set it up with Vizio codes and then many others (as I had read worked for other Roku users) like sharp, Sony, Westinghouse, LG. It just won't accept any codes now. It's so frustrating because it had been working from original set up for weeks. Why won't it pair to TV now?

[renojim]

I assume the TV's own remote is working and there's nothing blocking the front of the TV.  If the TV's own remote doesn't work, that would point to a problem with the TV.  Have you tried the CEC option (if your TV supports CEC)?  It's possible, although rare, that the IR transmitter in the remote has failed.  You can try pointing the remote at a digital camera like the one in your phone and pressing the mute button on the remote.  You should see a flash coming from the end of the remote on the camera's screen.

[Avg_Intrnt_Prsn]

About 3 days ago my Roku remote suddenly stopped controlling the volume on my 2017 LG OLED TV after working just fine for about 5 years. I trying to reestablish the code relationship, the Roku process tells me CEC is not an option (which I never used before and don't want to) and I cannot make the music stop playing in the remote-TV matching process which is what set this Roku remote up originally with this TV and which has maintained the remote-TV link just fine for the past 5 years. WTF?

[RokuJharra-Q]

Hi @Avg_Intrnt_Prsn,

It's great to have you here in the Roku Community!

We appreciate your report on this issue and are here to assist you. To start, please follow these steps to enable CEC on your TV and set up the remote for TV control.

Set up remote for TV control:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

You can even set up CEC manually on your Roku TV. Just follow these steps:

• CEC steps:
  1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
  2. Select All Settings from the bottom right corner of your display
  3. Select General from the left menu
  4. Select SIMPLINK (HDMI-CEC)
  5. Set SIMPLINK (HDMI-CEC) to On, and confirm

For detailed instructions, please visit our support page:

     - How to set up your Roku voice remote to control your TV
     - How to enable HDMI-CEC and ARC on your TV

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra