Remotes

[schatzieny]

The remote is 3 years old and is paired with a Roku Streaming Stick+ purchased in 2020. It's a battery operated voice remote. I followed all the instructions for fixing it (re-pairing) multiple times without success; including replacing batteries with freshly purchased new ones.

If I buy a new remote and it doesn't work either, will Roku accept a return?

I'm currently using the iPhone app but prefer to use the actual remote.

TIA for any advice.

[RokuNimfa-C · Accepted solution]

Hello @schatzieny, 

Thanks for your first post in the Roku Community!

We're sorry to hear about what happened to your Roku remote. If you wish to purchase a new Roku remote and experience the same issue, we suggest you contact us and feel free to post it here in the Community so we can further assist you. 

Do you need assistance to help you further troubleshoot your current remote? Try taking a look here for more tips about troubleshooting that pair remote issue: How to fix your Roku voice or simple remote that is not working

Keep us posted, if there is anything else we can assist you with.


Regards, 
Nimfa

[Tivoburkee]

@schatzieny 

Are you using the original Stick+ usb cable with bump in it? That is what the Roku remote communicates with, not the Stick+ itself. 

[schatzieny]

Thanks. None of the original equipment has been replaced.