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Heidiandjames88
Reel Rookie

Roku remote not working properly bar

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I have a Sony OLED A80L tv and Sony A7000 sound bar. Until recently my Roku remote worked everything. Then it stopped turning off the Tv.  Now I have changed to CEC and the TV works but the sound bar does not turn off.  Any suggestions? 

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Heidiandjames88
Reel Rookie

Re: Roku remote not working properly bar

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I had the same problem a few weeks ago.  Had to call Sony and did a total reset of my Sony A7000 sound bar.  Works great again.  
good luck

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RokuCarly
Community Moderator
Community Moderator

Re: Roku remote not working properly bar

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Welcome to the Roku Community, @Heidiandjames88.

Thank you for letting us know about the issues you've encountered with your Roku remote. I'd be happy to investigate and find the best resolution possible.

Could you please confirm if you've received any software updates? If so, kindly let us know your currently running software version. Also, did you make any changes to your Roku setup? 

Furthermore, let's try to reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and set up your remote for CEC to see if this will make any difference. 

I'll be looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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2Lancet
Reel Rookie

Re: Roku remote not working properly bar

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I'm having the same problem. My Roku remote turns my Sony sound bar on but won't turn it off. My Sony TV is set up for CEC and HDMI. The Roku remote worked sometimes but now it doesn't. I have to use the Sony remote to turn the TV off. 

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Heidiandjames88
Reel Rookie

Re: Roku remote not working properly bar

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I had the same problem a few weeks ago.  Had to call Sony and did a total reset of my Sony A7000 sound bar.  Works great again.  
good luck

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