I have a TCL TV and have bought a new Roku branded remote every 12 months because they stop working. It's not a pairing issue, not a battery issue. When I have tried pairing, the light that is supposed to flash, indicating pairing, does not come on, indicating that the remote itself is 'bad'. I don't have any electronics training, tools, or a microscope to 'teat' the board, so I cannot rule out any components are 'bad. My remotes have never had any water / liquid damage, dropped, or stepped on, or anything else. I'm blaming this on built in obsolescence and capitalism. It's silly and frustrating to pay an annual fee of $9.99 - $29.99 for the remote control features. Sure, I use my phone app for a couple days, but, this will be my last Roku TV, next time, I'm buying elsewhere. CUSTOMER SERVICE: do not reply with your canned responses, please. I can troubleshoot my own hardware. The TV works fine, a new remote works fine, these annual failures of your product are disgraceful. Do better.
